Shipping Info

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Shipping Policy (Final + Reserve System)

Effective Date: March 9th, 2026 Last Updated: July 2nd, 2026

1) Carriers

  • Canada: Canada Post
  • International: DHL (or equivalent service where required)

2) Rates Reviewed Quarterly

Shipping rates and carrier options are reviewed at the start of each quarter. The rate shown at checkout is what you pay for that order.

3) Processing Times

Orders are typically processed within 1-5 business days (excluding weekends and holidays). During drops, processing may take longer due to volume.

4) Delivery Estimates Are Not Guarantees

Delivery dates are estimates and not guarantees. Delays may occur due to carrier capacity, customs, weather, or peak seasons.

5) Reserve Orders (Out-of-Stock Items)

If a design sells out during a quarter, we may offer a Reserve option. Reserve orders are delayed-fulfillment orders placed after an item is out of immediate stock.

Reserve availability window: Reserve ordering remains available until one (1) month before the start of the next quarter, unless closed earlier due to operational limits.

Fulfillment timing: Reserve orders are expected to ship during the next quarter, alongside the release of the next quarter’s designs. Estimated ship windows are not guarantees and may change due to production volume, carrier delays, customs, or other factors outside our control.

6) Shipping Choice for Mixed Orders (In-Stock + Reserve)

If your order contains both in-stock and Reserve items, you may choose at checkout (where available) to:

  • Ship Together: we ship everything once all items are ready (may take longer), or
  • Split Shipping: we ship in-stock items first, and ship Reserve items separately once ready.

If a shipping choice is not displayed at checkout, the shipping method defaults to Ship Together.

7) International Duties & Taxes

International orders may be subject to duties, taxes, and customs fees. Customers are responsible for these charges unless explicitly stated otherwise.

8) Address Accuracy

Customers are responsible for providing an accurate shipping address. If a package is returned due to an incorrect or incomplete address, reshipping may require an additional payment.

9) Delivered But Not Received

If tracking shows “delivered” but you did not receive the package, contact us immediately. We will assist with carrier claims where possible; theft after confirmed delivery may not be covered.

10) Exchange Availability

Drop volume and limited stock may affect exchange availability. Exchanges are subject to inventory.