Privacy Policy

Privacy Policy

Effective Date: March 9th, 2026 Last Updated: July 2nd, 2026

This Privacy Policy describes how Sylk Dynasty (“we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit, interact with, create an account, or make a purchase from sylkdynasty.com (the “Site”), and when you receive communications from us (including email and SMS).

We operate from Canada and may serve customers worldwide. By using the Site, you agree to this Privacy Policy.

1) Information We Collect

A. Information you provide to us

Identity & contact information: name, email address, phone number, shipping address, billing address
Account information: login credentials, account preferences, saved addresses, and order history (if you create an account)
Order and customer support information: items purchased, fulfillment details, return/exchange communications, and messages you send us
User-generated content (UGC): reviews, photos/videos, usernames/handles, and other content you submit (including content you submit through forms, reviews tools, or support channels)

B. Information collected automatically (cookies + usage/metrics)

When you browse the Site, we (and our service providers) may automatically collect:

IP address, device type, browser type, approximate location (derived from IP)
pages viewed, clicks, time spent, referring/exit pages
cart and checkout events (where permitted)
diagnostic and performance data

We collect this data using cookies, pixels, tags, SDKs, and similar technologies.

2) Email Marketing & Newsletters (Consent)

If you opt in, we may send you marketing emails such as newsletters, product announcements, drop updates, and promotions.

Consent: You receive marketing emails only if you affirmatively opt in (for example, by signing up through a form or checking a marketing consent box where available).
Unsubscribe: You can unsubscribe at any time using the unsubscribe link in our emails.
Transactional messages: Unsubscribing from marketing does not stop essential transactional or operational messages (order confirmations, shipping updates, account/security notices).

3) SMS Marketing (Consent + Age Gate + Opt-Out)

If you opt in to SMS, we may send recurring marketing text messages (promotions, product updates, and time-sensitive announcements). Consent is not a condition of purchase.

Age requirement: By opting in, you confirm you are at least 18 years old or have permission from a parent/guardian where required by law.
Opt-out: Reply STOP to unsubscribe (or follow instructions in the message). You may receive a final confirmation message.
Message/data rates: Standard carrier rates may apply.

4) Cookies, Cookie Banner, and Preferences

We use cookies and similar technologies to:

enable core Site functions (cart, checkout, security)
remember preferences
understand how visitors use the Site
measure and improve performance and communications effectiveness

You can manage cookies using:

our cookie consent banner/preferences tool (where available), and
your browser/device settings

Blocking certain cookies may affect Site functionality.

5) Analytics and Visiting Data (Shopify + HighLevel/LeadConnector)

We use:

Shopify Analytics and Shopify reporting features, and
HighLevel/LeadConnector Analytics for communications performance and customer engagement

These tools help us understand traffic, conversions, site usage patterns, and improve the Site and marketing performance.

6) How We Use Personal Information

We use personal information to:

process and fulfill orders (including Reserve/delayed-fulfillment orders where applicable)
provide shipping, tracking, returns/exchanges, and customer support
create and manage customer accounts (if you choose)
send transactional communications (order confirmations, shipping updates, security notices)
send marketing communications (email/SMS) when you opt in
detect and prevent fraud, abuse, and security incidents
comply with legal and tax obligations
improve our products, services, and Site performance through analytics

7) User-Generated Content (Reviews + Photos + Social)

If you submit reviews, photos, or other UGC:

we may display that content on the Site (for example on product pages or review sections)
we may repost UGC on our social media accounts only with documented consent (for example: written permission, DM approval, or other recorded agreement)

Public display notice: If content is publicly displayed, others may view, share, or capture it. Please do not submit content you want to keep private.

8) Sharing of Information (Service Providers)

We share personal information only as needed to operate our business, including with:

Shopify (storefront, checkout, hosting, analytics)
HighLevel/LeadConnector (email/SMS marketing, customer communications, analytics)
Payment processors (see Section 9)
Shipping carriers such as Canada Post (Canada) and DHL (international), to deliver your orders
Security, fraud-prevention, customer support, and operational vendors that help run the Site

We require service providers to handle personal information in accordance with applicable law and their contractual obligations.

9) We Do Not Sell Your Personal Information

We do not sell your personal information for money. We do not rent your email list or phone list.

10) Payments (We Don’t See Full Payment Credentials)

Payments are processed by third-party payment processors (such as Shopify Payments and other payment providers you select). We do not receive or store full card numbers or full payment credentials on our servers. We may receive limited information such as payment status and partial card information (e.g., last 4 digits), depending on the processor.

11) International Transfers

Because we operate from Canada and use service providers that may process data in other countries, your information may be transferred to and processed outside your region. These jurisdictions may have different privacy laws. We take reasonable steps designed to protect personal information.

12) Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including legal, accounting, tax, dispute resolution, and security needs. Typical retention periods include:

order/tax/shipping records: up to 7 years
marketing consent records: as needed to demonstrate compliance and honor opt-in/opt-out requests
support communications: typically up to 24 months
analytics data: typically up to 26 months (depending on tool settings)
account data: until you request deletion, plus the time required to meet legal obligations

We may anonymize or aggregate data so it no longer identifies you.

13) Security & Breach Notification

We use reasonable administrative, technical, and physical safeguards to protect personal information. If a data incident occurs, we will provide notifications as required by applicable law and take appropriate steps to reduce risk.

14) Your Rights

Depending on your location, you may have rights to request access, correction, or deletion of personal information (subject to legal exceptions), and to withdraw marketing consent.

To make a request, contact: contact/support form

15) Global Privacy Control (GPC) / Do Not Track

Some browsers and extensions support Global Privacy Control (GPC) signals. Where required by applicable law, we will treat GPC signals as a request to limit certain data uses (such as targeted advertising “sharing”). Essential processing (security, fraud prevention, order fulfillment) still applies.

16) Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us.

17) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

18) Contact Us

Sylk Dynasty Contact form: contact/support form Operating Country: Canada