Returns & Exchanges

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Returns, Refunds, and Shipping Policy

Effective Date: March 9th, 2026 Last Updated: July 2nd, 2026

1) All Sales Final (No Standard Returns)

All purchases are final sale. We do not accept standard returns or refunds for reasons such as:

  • change of mind / buyer’s remorse
  • style preference
  • delays outside our control (carrier/customs/weather)
  • screen color differences

We only accept return/exchange requests under the limited circumstances listed below.

2) Please Report Issues as Soon as Possible

If there is any issue with your order, please contact us as soon as possible after delivery so we can review it and, if eligible, resolve it quickly.

3) The Only Returns We Allow

Returns/exchanges are allowed only for:

  1. Wrong sizing (exchange only)
  2. Wrong item sent
  3. Manufacturer defect (not customer-caused)

Any request outside these categories will be denied.

4) 15-Day Reporting Deadline (Strict)

All eligible requests must be submitted within 15 days of delivery to the customer’s shipping address (based on carrier tracking). After 15 days, all sales are final and no requests will be accepted.

5) Sizing Policy + Disclaimer

Sizing charts are provided as guidance. Minor measurement differences may occur due to manufacturing tolerances. Fit preference (tight/loose/oversized) is subjective.

Sizing issues are not defects. However, we allow a limited wrong-size exchange under the terms below.

6) Wrong Sizing (Exchange Only, Customer Pays Labels)

If you ordered the wrong size, we offer one exchange per order for the correct size, subject to availability.

You do not pay for a new hoodie, but you do pay for:

  • the return shipping label to send the original item back, and
  • the new shipping label to send the replacement item to you.

Condition requirements (strict):

  • Item must be unwashed and in original condition
  • Tags must be intact/attached
  • Request must be submitted within 15 days of delivery

If the requested size is unavailable, we may offer store credit or another remedy at our discretion.

7) Wrong Item Sent (We Cover Everything)

If we sent the wrong item, we cover:

  • return shipping label
  • replacement shipping label
  • replacement item (you do not pay for a new hoodie)

8) Manufacturer Defect (We Cover Everything)

If the item has a verified manufacturer defect not caused by the customer, we cover:

  • return shipping label (if return is required)
  • replacement shipping label
  • replacement item (you do not pay for a new hoodie)

9) What Is Not Covered (Customer-Related Issues)

We do not cover:

  • normal wear and tear
  • damage after delivery (rips/tears, stains, odors)
  • washing/drying errors or shrinkage caused by care mistakes
  • alterations, repairs, or modifications by anyone other than us
  • damage caused by misuse or improper storage

10) How to Request a Return/Exchange (Required)

Contact contact/support form within 15 days of delivery with:

  • order number
  • the issue category (wrong sizing / wrong item / manufacturer defect)
  • photos/video (required for wrong item and defect claims; recommended for sizing)
  • any relevant details

We may require the item to be returned for inspection before approving a remedy. Requests without sufficient evidence may be denied.

11) Remedies

If approved, we may provide (at our discretion):

  • exchange/replacement (preferred when available)
  • store credit
  • refund (typically only if replacement is not possible)