Cancellation Policy

Cancellation Policy

Effective Date: March 9th, 2026 Last Updated: July 2nd, 2026

This Cancellation Policy explains when and how you can cancel an order placed on sylkdynasty.com (“Site”) with Sylk Dynasty (“we,” “us,” “our”).

1) General Rule: Cancellations Before Shipment Only

Orders may be cancelled only before the order has shipped. Once an order has shipped, it cannot be cancelled.

To request a cancellation, contact contact/support form as soon as possible with your order number and the email used at checkout.

What “shipped” means: An order is considered “shipped” once it has been handed to the carrier or once the carrier has accepted the shipment (including initial label scan/acceptance), whichever happens first.

2) Reserve Orders: Cancellation Cutoff

If an item is sold out and you place a Reserve order (delayed-fulfillment for the next quarter), cancellations are allowed only until one (1) month before the start of the next quarter.

After that cutoff, Reserve orders cannot be canceled except where required by applicable law.

3) Drop Periods and High-Volume Fulfillment

During drops, restocks, or high-volume periods, orders may move into fulfillment quickly. We will make reasonable efforts to cancel eligible orders, but we cannot guarantee a cancellation request can be processed if fulfillment has already started.

4) Address and Order Changes vs. Cancellations

If you don’t want to cancel, you may request an order change (address, size, items) until the order has shipped, subject to feasibility. Order changes are not guaranteed during high-volume periods.

5) Cancellation Confirmation

A cancellation is not complete until you receive a written confirmation from us (typically by email). If you do not receive confirmation, your order may still be processing.

6) Refund Timing After Cancellation

If your cancellation is approved, a refund will be issued to the original payment method where possible. Refund processing times vary by payment provider and financial institution.

7) Fraud and Abuse

We reserve the right to refuse cancellations or restrict accounts where we detect fraud, abuse, or policy violations, subject to applicable law.

8) Contact

For cancellation requests: contact/support form